Legal Disclaimer

SunVessel Privacy Policy
Last Updated: November 15th, 2019

Your privacy is important to SunVessel Corporation (“We, Us, Ours”) as is your trust in our products and services and we want you (“you” or “your”) to understand how we collect, use, share and protect your information. This Privacy Policy describes how SunVessel handles information in connection with its websites and related mobile applications and services (collectively, the “Services”), and when you otherwise interact with us. Please also read our Terms of Service which set out the terms governing the Services.


We collect information related to our Services and interactions directly from users, as well as from third parties. We may combine the information we collect from these various sources. The types of information we collect include:

- Account Information such as your name, e-mail address, telephone number, hotel/building and room number. In order to use SunVessel’s products and services, we also require you to provide your driver’s license number.

- Payment Information such as your credit card details and billing address in order to process your payments.

- Location Information. We collect location information with your consent when you sign up and use our services. We collect and store the location information associated with the IP address of the device you use to access the Services, as well as your mobile device’s location information using GPS or Bluetooth (you can change your location/Bluetooth settings for your mobile device; however, certain features may not be available if you do so).

- Device and Online Usage. We collect information from your browser, computer, or mobile device, which provides us with technical information such as your device’s source IP address and when you access or use the Services. We use cookies and similar technologies (like pixels and tags) to provide our Services, including to remember your settings and to gather analytics information about you. Please see the “Use of Cookies and Other Online Tracking Technologies” section below.

- Trip and Usage Information. We collect trip and usage information such as journey start and stop times.

- Photo and Videos. We may collect photo and video information with your consent when you use our Services.

- Customer Service Information. When you ask for customer service, support or other assistance, you can choose to provide us with your contact information so we can better respond to your requests and we may keep information about your engagement with our support services.

- Information from Third Parties. We receive information about you when we use third-party partners such as marketing and advertising partners.

- Information through Referrals. You can choose to use our referral service to tell a friend about our Services. When you choose to use our referral service, we may ask for your contact’s name and email address and automatically send your contact a one-time email on your behalf inviting him or her to use our Services.


We use your information, including information about your location, to:

- Provide the Services to you at your request including to manage your account and ride history. - Monitor, track and service SunVessel products, including when they are in use by you. - Process payments, any discounts or special offers. Communicate with you about your account, interactions or transactions including service-related announcements such as changes to our policies. - For marketing and analytics purposes. - For research, evaluation of use, and troubleshooting purposes. - To verify the identity of users and others with whom we interact. - To improve and develop new products and services. - To comply with legal, regulatory or contractual requirements.

Communications with you in connection with these uses may be via mail, telephone, e-mail, text message, social media and other electronic messages, through our websites and applications.  When you sign up for our Services, we may send you text messages using an automated telephone dialing system to the mobile phone number you have provided, and message and data rates may apply.


We disclose the information we collect, in the following ways:

- Business Partners. We may share your information with business partners who jointly sponsor programs, marketing and events with us.

- Service Providers. We use a variety of trusted service providers that perform functions on our behalf, such as hosting, billing and payment processing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc.

- General Business Operations. Where necessary to the administration of our general business, accounting, record keeping and legal functions, to our tax advisors, legal counsel and other professional services entities or agents.

- Legal Compliance and Protection of Rights. We may also use or disclose information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Services; (b) establish, protect and defend our rights or property, the Services or our users, including to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use, Rental Agreement, other agreements or policies,or as evidence in litigation in which we are involved; and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or users of the Services or the public. This includes exchanging information with other companies and organizations for fraud protection.

- Aggregate/Anonymous Information. We may share aggregate/anonymous information about use of the Services with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual, such as publishing a report on usage trends.

In connection with the sale, transfer or financing of a significant part of SunVessel’s business or its assets, including any such activities associated with a bankruptcy proceeding.


We use “cookies,” web beacons (a/k/a pixel tags), analytics devices and similar technologies (some of which are operated by third parties) to record your preferences, gather information about the use of our Services, personalize content and ads and track information about the performance of our advertisements. We may also use these technologies to monitor traffic and make the Services easier and/or more relevant for your use. We may combine this information with other information we collect from you.

Cookies. These are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes and associate with small text files that we use to record certain information regarding your use of our online Services, your preferences and actions, and other device and usage data as described above. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, personalize your use of the Services, or otherwise allow us to track your activities while using our Services. Many web browsers automatically accept cookies, but you can usually modify your browser’s setting to decline or block cookies if you prefer. If you delete your cookies or if you set your browser or device to decline or block these technologies, some features of the Services may not work or may not work as designed.

Pixel tags (a/k/a web beacons or clear GIFs). Pixel tags are tiny graphics with a unique identifier, similar in function to cookies, which are embedded invisibly on web pages or within emails. We or our service providers may use pixel tags in connection with our Services to, among other things, track the activities of users of the Services, help manage content, measure ad performance and compile statistics about usage. We or our service providers may also use pixel tags in HTML emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Analytics Services. We use third-party analytics services, including Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on our Services. Google Analytics uses cookies and other tracking technologies to help us analyze how users interact with and use the Services, compile reports on user’s’ activity, and provide other services related to activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website or app. To learn more about Google’s analytics services and to learn how to opt out of tracking of analytics by Google click here.

Online Advertising. In order to display more relevant advertising on our Services, to manage our advertising on third-party sites, mobile apps and online services, and to measure and improve our ads and marketing efforts, we may work with companies such as Facebook, Google and other third-party social media companies, ad companies, ad exchanges, channel partners, measurement services and ad networks.

These third parties may use cookies, web beacons or other tracking technologies to collect information about your use of the Services and your activities across other websites and online services, which they may associate with persistent identifiers. This information may be used to provide you with more relevant advertising or other targeted content on our Services and other websites or services, and to measure the performance of such advertising. Their activities and your choices regarding their use of your information to personalize ads to you are subject to and set out in their own policies.

For more information and to exercise your choices regarding Facebook and Google ads:

- Facebook (more info: privacy policy; choices: ad preferences page), and - Google/DoubleClick (more info: privacy policy; choices: ads help page)

You can also learn more about online advertising at and opt out of interest-based advertising from many participating ad companies at

Do-Not-Track. Your browser or device may include “Do-Not-Track” settings or functionality. Currently,our systems do not recognize browser “Do-Not-Track” requests. SunVessel’s information collection and disclosure practices, and the choices that we provide to customers, will continue to operate as described in this Privacy Policy, whether or not a Do-Not-Track signal is received. However, you may disable certain tracking on our Sites, as discussed in this section (e.g. by disabling cookies), and you may opt-out of certain third party ad networks as described below. For more information about Do-Not-Track signals, please click here.

HOW WE PROTECT YOUR INFORMATION We take technical, physical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. We encourage you to take steps to protect your information and prevent unauthorized access to your password or account by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.

RETENTION OF YOUR INFORMATION We retain your information a for as long as required to satisfy the purpose for which it is collected and used (for example, for the time necessary for us to provide you with customer service, answer queries or resolve technical problems), unless a longer period is necessary for our legal obligations or to establish, protect, or defend legal claims.

INTERNATIONAL USERS As a part of our services, your information may be transferred, accessed, stored and otherwise processed for the purposes described above, and subject to requests from law enforcement, in jurisdictions outside of your home jurisdiction in which we or our service providers operate. Some of these jurisdictions, including the United States, may not provide an equivalent level of data protection as your home jurisdiction. By providing us with your information, you acknowledge and agree to any such transfer, storage, or use.

THIRD PARTY LINKS AND SERVICES The Services may contain links to third-party websites such as social media sites, and also contain third-party plug-ins and functionalities (such as the Facebook “like” button and Twitter “follow” button). If you choose to use these sites or features, you may disclose your information not just to those third parties, but also to their users and the public more generally depending on how their services function. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.

CHANGES TO THIS PRIVACY POLICY We reserve the right to amend this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services and updating the “Last Updated” date for the Privacy Policy. If we make a material change to the Privacy Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.

YOUR CHOICES If you would like to update your preferences on the types of communications you receive from us, or opt out of marketingcommunications from us, you may do so at any time by contacting or by clicking on the unsubscribe link in the bottom of our emails. Please note that we may continue to send non-promotional communications such as important notices, payment confirmations and transaction-related emails and other information about your use of the Services.

YOUR CALIFORNIA PRIVACY RIGHTS California Civil Code Section 1798.83 permits customers of SunVessel who are California residents to request certain information, once per year, regarding our disclosure of their personal information (as defined by California law) to third parties for their own direct marketing purposes, or in the alternative, that we provide a cost-free means for consumers to opt out of any such sharing. To opt out of future sharing for these purposes, please send an e-mail to

CONTACT INFORMATION If you have any questions about this Privacy Policy, would like to exercise your rights regarding your information that we hold, or would like to raise a complaint with us related to your information, you should contact us as follows:
(202) 869 2623